National Storage - Joondalup

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Reviews of National Storage - Joondalup

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  Matt B Added August 11, 2023

  ★ ★ ★ ★ ★
  The customer service here is outstanding , when you have happy staff a good product and service like this your reputation spreads , people like me then cant help but write a review , well done!
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  Coralie Steward Added August 10, 2023

  ★ ★ ★ ★ ★
  I arrived just after the office closed having been told the wrong time on the 1800 number. I had taken time off work to get there and didn't have another time I could do the paperwork before needing to store things on the Sunday. Dale was driving out on her way home but came back in, opened up the office and spent over 30 minutes sorting everything out for me and showing me the facility. She didn't get away till an hour after closing and couldn't have been more supportive or helpful. Thank you Dale for supporting a very stressed and slightly emotional customer when they needed a bit of TLC. Great customer service
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  David Eddison Added July 31, 2023

  ★ ☆ ☆ ☆ ☆
  I would advise clients to be very careful when it comes to vacating the National storage units. I was confused about the one weeks notice plastered all over and on my agreement. I was one day late vacating and they took from my cc a full month plus insurance! When I asked for a refund they said “I didn’t qualify!
  The upshot is they appear nice but greed is all they are about!.
  Please note
  I advised the staff a week before that I would struggle
  To vacate by the 28 (due date)(actually made it on the 29th) but it made no difference the charged my cc a full month plus the compulsory insurance and refused my request to pro rata it eg one day or one week!
  Management should give them a bonus for being so savage and having zero humanity!
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  Dave Auratus Added July 26, 2023

  ★ ★ ★ ★ ★
  Big discount on moving in.
  It's great having vehicle access directly to unit door rather than an internal unit.
  
  Awesome staff, they went above and beyond to assist and make moving in easier. Thankyou ladies, great work.
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  Linda Evans Added July 17, 2023

  ★ ☆ ☆ ☆ ☆
  Disgusting prices up. Pure greed.
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  Lyon Iskandar Added October 12, 2017

  ★ ★ ★ ★ ★
  Had a hiccup at the start of our move in on a Sunday but was well taken care of afterwards.
  
  Highly Recommended!

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About nationalstorage.com.au

Tailored Storage Solutions - National Storage Australia
Tailored self storage solutions for personal & business use. Offering secure & modern units Australia wide for documents, wine, cars, caravans & more.