Nick Scali Furniture

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Reviews of Nick Scali Furniture

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  Amir Charkhi Added April 03, 2023

  ★ ☆ ☆ ☆ ☆
  UPDATE AFTER 6 MONTHS:
  
  They are not responding and the call center is asking me: "Can you give us an update on your order?!!!!!!!"
  
  UPDATE AFTER 4 MONTHS:
  
  Guideline: 1. Do not show any flexibility with them as they show none, 2. Avoid buying from them if you can.
  
  This is an edit after 3 months: Still super unhelpful and getting one lamp in the RIGHT color is impossible. They will not make up for their mistake.
  
  Original review:
  Buying from Nick Scali is like joining a nice-looking, nasty gym: they are really easy to pay to and commit to when buying from them, but God when it comes to actually receiving your products, making amendments, getting them to correct their mistakes, adding more orders (the payment is easy only) is SUPER HARD.
  
  Bought over $12,000 of home furniture, ordering is super easy and they are somewhat helpful, but received two pendants for my kitchen each different colors. And now that I have the electrician at home and to our surprise the pendants are absolutely different in color, they want me to send them millions of photos with the box, without the box, with my driver's license and etc.
  
  There is difference between being organized and being annoying! Just be more customer-oriented than your own comfort.
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  Corinna Conte Added March 26, 2023

  ★ ☆ ☆ ☆ ☆
  Very poor customer experience with this company, would not recommend.
  I bought a couch and coffee table in Nov 2022, the store delivered the couch without taking payment which resulted in a delivery driver holding my door open until i paid him the full amount - with no idea who he was. He held the door open and refused to leave until i handed over the payment of a few thousand dollars - I am assuming this was an admin error on the stores behalf but it caused a fair amount of dsitress at having a large man on my doorstep demanding money.
  I am still awaiting the coffee table, i have called the joondalup store several times - spoken to the manager who says he will call me back - and doesnt.
  I called l;ast night at 4:45, the message said to call back before 5:30!
  it is now March and i am still chasing - i will now try to call and get a refund
  terrible service
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  Mel Added March 24, 2023

  ★ ★ ★ ★ ★
  Our second purchase from Nick Scali and we were lucky enough to bump into the same team member, Josh. He is so lovely, efficient and not pushy. Our new purchase is a beautiful dining table. Purchased and delivered all within a week! Thanks for your help once again Josh
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  marianne T Added March 15, 2023

  ★ ★ ★ ☆ ☆
  Shopping for sofa, found nick scali has more modern items, and pleasant layout in Joondalup branch.
  We were well served by Deana , Geoff and Nicki.bought Sofa there,Makes the shopping pleasant.
  My feed back is wish the showroom serves coffee , either free or paid ( there are many great coffee machine, no mess available)
  since I have to select many furnishing items, it’s good to take time and beat fatigue even with coffee aroma in lovely showroom., a thought foe management!keep the customer In shop ..
  It’s disappointing to find the store manager do not have much say in giving discounts and vouchers such as other major competitor…that could have clinch more deals as we can go back to spend more with store vouchers.After spending couple thousands $…
  Will have to shop around for other items elsewhere , as there’s no incentive enough in NS...
  I believe customer satisfaction is key, , in these days when there are manny furniture shops with great or similar designs…it’s matter of service and value .
  Hope honest feedback is well received
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  Jayme Butcher Added March 11, 2023

  ★ ★ ★ ★ ★
  Deana has been an absolute pleasure to work with. I am currently building and couldn't give them any form of delivery date, she has kept my mind at ease the whole time and kept frequent communication regarding my multiple orders. Upon every in store visit and observing the other staff members I'm sure I could say the same about them too, happy happy happy customer!!

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About nickscali.com.au

Home | Nick Scali Furniture
Replica Furniture, Online Furniture, Replica Chairs, Replica Eames Chairs, Bar Stools, Lounges and designer furniture from our exclusive online store, which is only available online! Trust Nick Scali Online, supplying Australians with quality furniture for over 50 years.