Bupa Joondalup

Reviews of Bupa Joondalup

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  Marsh Added February 27, 2022

  ★ ☆ ☆ ☆ ☆
  Called customer service to claim money, didn't work. Next visited instore and provided all the invoices. It's been a year and a half, still didn't a single dime of $95
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  klare tweed Added February 27, 2022

  ★ ★ ★ ★ ★
  Staff here are excellent especially Stacey. Very knowledgeable and extremely helpful. Never stressed to pop in as know the service here is always great.
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  Peng QIN Added February 14, 2022

  ★ ☆ ☆ ☆ ☆
  The claim service is really disappointing to me! I purchase Extra insurance last year, I'm being a member science 2011 with OSHC cover, with a 12 month period waiting period for surgical dental. I don't understand why I still need this long waiting period only because oversea student's cover?
  I'm going to one of your choice's dentist (first dentist) to do some general dental filling but a gum problem they found after checking my mouth, and need to see another refereed dentist (not refereed by the medibank but refereed by the current dentist which is medibank refereed, I don't know at that time!) to do the surgery. That's my only choice because they can communicate with my state of illness. After submit the claim to medibank, they said I can't claim back the normal reimbursement limit because the second dentist is not medibank choice! But I don't have any choice as the first dentist only gives me one choice! In this situation I cannot get my normal claim money!
  So, I'm very disappointing with medibank because all the staff connect with me are following the rules and they don't have any humanity adjustment!
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  Helen Reynaldo Added February 03, 2022

  ★ ★ ★ ★ ★
  Stacey and Jules are great staff. Extremely knowledgeable and helpful
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  Roger Frei Added January 31, 2022

  ★ ★ ★ ★ ☆
  I think the representatives name is Zena. FANTASTIC! Listened attentively, and insured that all my concerns relating to my health insurance were answered! Genuinely concerned and helpful, am more than happy always to go in and get things sorted rather than waiting on the phone!!! Thankyou, my pleasure to be back and continue with medibank!
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  sara young Added May 17, 2018

  ★ ☆ ☆ ☆ ☆
  Really unhelpful staff. They couldn't assist me with a simple request to print a letter showing my excess and that I had passed waiting period. Told me it was no use calling the customer service centre. Also said it was my fault for not retaining my welcome package. When I left their branch I rang Bupa's head office, go the most friendliest service and the letter needed, emailed within 2 minutes. I would not recommend Bupa Joondalup. Probably one of the worst customer service experiences ever.

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